GENERAL

1

What is Eisy?

Eisy is a fintech platform that lets you create a virtual USD account, generate a virtual dollar card, buy crypto, and send or receive money across countries.

2

Who can use Eisy?

Individuals and businesses from all over the world can use Eisy

3

How long does it take to get verified?

Verification is instant once your documents are approved—usually within a few minutes.

4

Is Eisy safe to use?

Yes. Eisy uses advanced encryption, two-factor authentication, and global security standards to keep your money and data secure.

5

Can I use Eisy for my business?

Absolutely. Eisy offers USD accounts and cards for individuals and businesses, making it easy to receive and manage international payments.

6

What currencies does Eisy support?

You can transact in USD and your local currency, depending on your country of residence.

7

Does Eisy have a mobile app?

Yes! The Eisy app is available for both Android and iOS. Click here to download the app

Virtual Dollar Card FAQ

1

How do I get my virtual dollar card?

Simply sign up on Eisy, verify your account, and create your card in minutes from your dashboard.

2

Where can I use the Eisy Virtual dollar card?

The Eisy virtual dollar card works globally—on Netflix, Amazon, PayPal, Spotify, and other international platforms. It can be used to pay for advertisement on Facebook, Google, TikTok,twitter and many more

3

What is the spending limit of the Eisy Global virtual card?

Generally, there is no limit on spending. If you have any further questions as regards this, please contact customer support

4

How do I fund my card?

You can fund directly online using USDT, or choose from a wide range of other supported fiat currencies such as EUR, USD, MYR, GBP, UGX, NGN, PKR, JPY, INR, XAF, XOF, EGP, ZAR and CNY. Log in to your account to view all available funding options.

5

What are the fees for the Eisy Global Virtual Card?

Virtual cards generally charge card opening fees, and funding fees. A detailed breakdown of all Eisy’s Virtual card can be found here Please register and log in to our system, carefully understand the relevant fees within our platform, and choose the price that suits you.

6

How long is the Eisy Global virtual card valid for?

The validity period of a Eisy Global virtual card is usually 3 years.

7

Where can I see my card number, expiry date and security code?

Click on a Card to see the card information.

8

How do I cancel my card? Will the money in the card be returned?

(1) Click on a Card -> Terminate Card. (2) The balance on the card will be returned to the main wallet immediately. If you have not received it, please contact customer service.

9

What happens if my card is declined?

Ensure you have sufficient funds and the platform supports USD cards. You can also freeze/unfreeze or regenerate your card if needed.

10

How do I secure my card?

You can instantly freeze or unfreeze your card, view your transactions in real time, and receive alerts for every payment.

USD Account FAQ

1

What is an Eisy USD account?

It’s a virtual account that allows you to receive, hold, and manage funds in USD just like a regular U.S. dollar account.

2

Can businesses open USD accounts too?

Yes, Eisy offers USD accounts for both individuals and registered businesses.

3

How do I open one?

Sign up on Eisy, choose your preferred USD account (either individual or business) verify your identity, and your USD account will be generated instantly.

4

Can I receive money from any country?

Yes. You can receive payments from clients or businesses worldwide via Wire or ACH

5

What is the maximum account balance limit?

Individual accounts have a maximum limit of $200,000 per month, while business accounts can hold up to $1,000,000 per month.

6

Are there any fees for receiving USD payments?

Yes, small processing fees apply depending on the payment method. These are displayed before you confirm the transaction. Here is the detailed pricing for Eisy USD account pricing

7

Can I receive payments from clients or platforms like PayPal or Upwork?

Yes! You can receive payments from clients, freelancers, and platforms that support USD transfers.

8

How do I withdraw money from my USD account?

You can withdraw funds to your local bank account or transfer to your Eisy virtual card.

SEND/RECEIVE MONEY

1

Which countries can I send or receive money to/from?

You can send and receive money across Nigeria, Ghana, Kenya, Uganda, Australia, UK, Europe, and the USA.

2

How long do transfers take?

Most transfers are processed instantly or within minutes, depending on the destination country and receiving method

3

What are the transfer fees?

Fees vary by destination, but Eisy keeps them low and transparent—you’ll always see the fee before confirming your transaction. Here is a breakdown of all pricing transfer pricing

4

Can I send money to someone who doesn’t use Eisy?

Yes. Recipients can receive funds via their local bank accounts

5

Is there a limit on how much I can send?

Yes. Limits depend on local regulatory requirements.

6

How do I track my transfer?

You can track your transfer status in real-time through your dashboard or receive email/SMS notifications when the transfer is complete.

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